What are Canned Messages- Definition, and Benefits

What are Canned Messages- Definition, and Benefits

It is important for any business to find a balance between being efficient and giving great customer service. Canned messages help with this. They allow support teams to quickly answer common customer questions. This speeds up response time. These pre-written messages keep communication steady and give instant replies to customer inquiries. What Are Canned Messages…

Multilingual Chatbots: Benefits, Challenges, and Creation Guide

Multilingual Chatbots: Benefits, Challenges, and Creation Guide

Key Highlights What is a multilingual chatbot? A multilingual chatbot is a conversational AI capable of talking with users in multiple languages. So far, a business has had to hire agents who were multilingual, or they would have to deploy a chatbot to converse in a language other than the default English. However, those things…