It is important for any business to find a balance between being efficient and giving great customer service. Canned messages help with this. They allow support teams to quickly answer common customer questions. This speeds up response time. These pre-written messages keep communication steady and give instant replies to customer inquiries. What Are Canned Messages…
Key Highlights What is a multilingual chatbot? A multilingual chatbot is a conversational AI capable of talking with users in multiple languages. So far, a business has had to hire agents who were multilingual, or they would have to deploy a chatbot to converse in a language other than the default English. However, those things…
Key Highlights Introduction As business owners, we are always looking for new ways to improve customer engagement. Two words that come up a lot in this area are conversational AI and chatbots. People often confuse one with the other, but they have different meanings and purposes. In this blog post, I will explain the differences…
Key Highlights Introduction Conversational AI is changing how businesses connect with customers in today’s digital world. It uses artificial intelligence (AI) to help machines understand and reply to human language, leading to more natural conversations. With its help, businesses can provide a personalized experience, offer better customer support, automate different tasks, and much more. What…