It is important for any business to find a balance between being efficient and giving great customer service. Canned messages help with this. They allow support teams to quickly answer…

Key Highlights Introduction As business owners, we are always looking for new ways to improve customer engagement. Two words that come up a lot in this area are conversational AI…

Key Highlights Introduction Conversational AI is changing how businesses connect with customers in today’s digital world. It uses artificial intelligence (AI) to help machines understand and reply to human language,…